Jayex patient kiosks achieve NHS interoperability accreditation
29 August 2013
InterSystems has announced that its UK application partner Jayex
Technology Ltd has delivered the first self-service patient kiosks
to achieve the NHS Interoperability Toolkit (ITK) accreditation.
The kiosks allow patients to manage their appointments, update
their personal information, and provide immediate feedback on the
care they receive.
The kiosks use the InterSystems Ensemble rapid integration and
development platform, which has ITK capability. This makes them
easier and faster to implement for a variety of connectable
Trusts with applications or business services that support the
ITK standard can exchange information with a Jayex kiosk. This gives
benefits for patients and providers, including: greater patient
privacy; opportunities for patient engagement with easy feedback
mechanisms; reduced patient waiting times during hospital visits;
freeing frontline hospital staff to address patients with more
complex or urgent issues; and improved quality of patient
information and the management reports that use it.
Trusts that do not support the ITK standard can also use the
kiosks, as shown by the recent implementations at Queen Victoria
Hospital NHS Foundation Trust and several Health Boards in Scotland.
“At Queen Victoria Hospital NHS Foundation Trust, East Grinstead, we
have found the implementation of the kiosk services advantageous, as
we can monitor patient attendance and flow live, without requiring
clinical staff to spend significant time on administrative duties
and paperwork. We believe this system will help improve the level of
service we can provide to our patients, as it is instrumental in our
work to understand our clinic flows to design enhanced clinic
templates that meet demand and provide a better experience for all,”
said Jane Morris, Directorate Manager Clinical Specialities, Queen