Siemens offers online real-time monitoring service for molecular
1 June 2010
Siemens Healthcare has created a 'Guardian Program' for a
range of molecular imaging systems based on its PET-CT and SPECT-CT
The program monitors customer systems’ performance in real time and
online. When critical parameters are detected the system
automatically informs the Siemens Service Center. Additionally,
Siemens has launched TubeGuard for the molecular imaging system
Biograph mCT. TubeGuard is an option of the Guardian Program and can
predict the majority of all potential CT tube failures.
Whether detecting cancer, heart or brain imaging, renal exams or
bone scans, physicians must be able to rely on their PET-CT or
SPECT-CT scanners. Any system downtime costs molecular
(MI) customers significantly, as an expensive radiopharmaceutical
dose must be ordered specifically for each patient in advance of the
examination. To help assure the highest
availability of the
scanners, Siemens has extended its Guardian Program to a variety of
MI systems. Proactive online monitoring in real-time now is
available for the MI system families Biograph mCT, Biograph
TruePoint, Symbia S and Symbia T.
If parameters exceed or undershoot defined critical levels,
the system will proactively send a message to the Siemens Service
Centre. A predefined high-speed support and repair process is set
into motion with clearly defined reaction and repair times as well
as improved spare parts availability.
A service expert will guide the customer through the first
critical phase and help re-establish the system’s availability as
fast as possible. For Guardian customers this means high system
reliability and availability, reduction of unscheduled downtimes,
proactive rescheduling of patients and staff, and potentially less
revenue loss because downtimes can be planned ahead of time.
As an additional offering, the Siemens Guardian Program including
TubeGuard can now predict the majority of all potential CT tube
failures within the Siemens MI system BiographmCT. More than ten
sensors proactively monitor the tube functions via real-time data
flow with Siemens Remote Service (SRS).Tube exchanges can be
scheduled in advance and unplanned downtime can be avoided. The CT
tube is absolutely vital to system availability and image quality.
The tube can fail with no clear warning signs for the customer.