Siemens wins $135 million service contract from US health system
21 October 2009
The University of Pennsylvania Health System, one of the
largest health systems in the United States, has awarded a $135 million
contract for integrated service management to
Over the next seven years, Siemens will be servicing and ensuring
around-the-clock availability of diagnostic systems and bio-medical
devices from diverse manufacturers in the customer’s various hospitals.
While the diagnostic systems involved include MRI scanners, CT scanners
and ultrasound systems, the second group comprises, for example,
laboratory systems, surveillance monitors and anesthesia units.
diagnostic systems are constantly monitored via a data link for remote
services. This canm ake it possible to prevent or repair faults without
having to dispatch a service engineer to the installation site.
important aspect of Integrated Service Management is that Siemens
provides consulting services to the clinic on workflow optimization and
offers advanced training for service engineers and operating personnel.
This new contract represents a continuous extension of the preceding
eight-year service agreement.
According to US News & World Reports, the University of Pennsylvania
Health System ranks among the 10 best hospitals in the US. “We decided
to continue our long and productive relationship with Siemens after a
rigorous review process. Siemens will help us deliver safe and
cost-effective care,” said Kevin Mahoney, senior vice president and
chief administrative officer of the University of Pennsylvania Health
“Integrated Service Management is a very important market. We see a
relatively high worldwide growth potential for service contracts which
provide the customer with an on-site central contact in his
organization, who can manage every type of service event,” said Tom
Miller, CEO of the Workflow and Solutions Division of Siemens