Case study: Finesse Medical streamlines processes with business
17 Sept 2012
Finesse Medical specialises in the development, manufacture
and marketing of a range of products used for the management of wound
and skin conditions. From a 10,000 square foot factory consisting of
class 8 clean room facilities, over 95% of the company's products are
exported to a global network of customers.
Established in 2006, the company has driven significant growth in
both employment offerings and production capabilities, growing its
team to over 42 employees and experiencing 48% growth in 2011 alone.
With this level of growth and intended future expansion, it was
critical for the company to put in place a business management
software system capable of adequately supporting and scaling with
The company was operating a basic accountancy software package
which it found no longer sufficiently met its needs. Finesse
Medical's Financial Director, Kevin Creighton, discussed the reasons
behind the need to migrate to a new system: "The software we
previously had sufficed as a basic accountancy package but as we
expanded we developed multiple customer bases, multiple product
ranges and multiple lines of raw material stocks. The system did not
offer any advantage to managing any of the processes associated with
this. It failed to offer appropriate start to finish order
proceeding facilities or stock control.
"We needed a software solution that was geared towards full
integration, order processing, offered materials requirement
planning capabilities and, importantly, something that was flexible
enough to support us going forward as a company that is dedicated to
the research and development of new products.'
The company invested significant time in exploring and reviewing
a number of software options but was not encouraged by the straight
jacket approach and expensive quotations from initial targets.
Finally, Finesse Medical was introduced to Intact iQ, a business
management software solution developed by Intact Software using .NET
technology. It met all requirements and offered the company a level
of flexibility and customisation normally only associated with
enterprise level software. It was capable of providing them with a
scalable solution going forward.
Creighton confirmed that apart from fulfilling all of the
requirements it also offered further benefits and attractions to the
company: "Our decision to migrate to a new software solution in 2011
occurred not too long after the launch of Intact iQ, so we felt
fully confident that we were getting the most up-to-date technology
and this gave us the confidence that our choice would provide us
with a future proof solution. One of the other big attractions of
going with Intact iQ was in both it and Intact Software's flexible
approach. We were offered the opportunity to tailor and customise
the software to ensure maximum productivity and efficiency across
all processes going forward."
With any new system implementation there is often a concern
relating to uptake by employees; however the ease of use of Intact
iQ ensured that all staff were confident in utilising the system
from the start.
"Where previously we were operating a number of isolated systems
that resulted in some processes requiring painful time commitments,
we now have a completely different approach. The fully integrated
Intact iQ system ensures that the whole company is up-to-date and
accurate through one central database. This has allowed us to
streamline our processes dramatically, new orders can now be
processed and actioned in seconds and followed right through to
shipping, payment and all history recorded," remarks Creighton.
Finesse Medical continues to expand and with 20-25% annual growth
rate intended going forward and a doubling of their facility to
20,000 square feet in the imminent future, it is imperative that all
in-house processes adequately help drive and support this expansion.
Intact iQ plays a vital role at the heart of this and provides
the company with the confidence that they now have a business
management software solution in place that can scale, flex and grow
to support Finesse Medical’s every changing need.