Ashley Comms secures
pharmaceutical company document transfer with Maytech FTP services
22 July 2010
Ashley Communications provides effective medical education and
communication strategies for major pharmaceutical companies globally
for products both on the market and close to launch. Their work
includes developing innovative educational vehicles for medical
professionals and supportive materials in a variety of formats.
With security being of paramount importance to these clients and
with the number of client wins on the increase, the company needed a
secure depository for its clients to be able to safely access
PowerPoint presentations and medical documents without the fear of
information being leaked.
A review of their existing service offering identified the
following areas of concern:
- it needed to ensure the secure storage and transfer of
- it needed to keep customer focus on Ashley Communications'
website and branding during the file transfer process; and
- it needed to ensure that the level of service could be
delivered to an increasing client base.
After reviewing other FTP (file transfer protocol) service
providers online, Ashley Comms turned to Maytech to provide a safe
and secure storage and data transfer system to improve management of
important medical documents.
“Maytech was best suited to rise to our challenge as from the
outset they proved to be flexible, taking all our concerns into
consideration to provide a functional and personalised FTP
solution,” stated Kevin Clarke, IT operations manager at Ashley
Maytech prioritised Ashley Comms client’s branding needs to
deliver a feature called the Widget, which embeds FTP-Stream file
transfer functionality into the Ashley Comms web page for clients to
gain access to files. File transfers are encrypted and each client
is required to enter their own unique login usernames and passwords
to ensure that their documents are protected and only viewed by the
medical professionals that need them.
This version of Maytech’s FTP-Stream Business is a professional
FTP hosting solution providing fast file sharing using FTP software
or any web browser. It has no transfer limits, worldwide coverage
and an uptime average of 99.97%.
“Maytech immediately understood the importance of the documents
that we handle on a daily basis. There were a few FTP services on
the market, but many of them were packaged the same way. Maytech
were able to take our considerations on board and provide a
personalised service that suited us and our clients,” explains
Ashley Comms works within an industry that requires more security
than most. “We know that as a medical communications company, if we
can’t ensure security for our clients, it will severely affect our
business,” Clarke continues.
Working with Maytech has ensured that the company has been able
to provide a secure file storage portal that their clients can
trust. “The feedback from our clients has been great so far. Not
only are they happy with the security that we can offer, they also
find the Widget a simple and speedy solution to accessing files,”
“Maytech have been proactive in implementing a system that
delivers for our clients. We would ask them a question and they
would go away and come back immediately with suggestions of how we
can improve functionality and ways to improve our service,” states
Ashley Comms realises that as its client base grows, the company
will need to be flexible in order to offer a consistent high level
of service to its customers. Maytech have provided Ashley Comms with
an FTP system that is flexible, scalable and can be improved upon
with Maytech’s proactive approach.
Since the implementation of the Widget, Ashley Comms is extremely
confident that Maytech will continue to be on hand to ensure that
the company can offer a consistent and flexible service. “As our
client base grows, we know that Maytech will always be committed to
helping us improve our service, with new products and upgrades. We
wouldn’t hesitate to look to them in the future, if we needed
additional support,” concludes Clarke.